RETURNS & REFUND POLICY

DEFINPLAN will gladly exchange an item for online store credit only. Before sending the item back, please email support@definplan.com within 5 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached. DEFINPLAN must receive the returned item within 7 days of return authorization. Please note T-Shirts, Hats, Bags, Accessories, Shoes or Sale Items cannot be returned or exchanged.

DEFINPLAN is not responsible for sizing errors made by customers. Please review sizing charts carefully before purchasing.

You are entitled to cancel your order within 5 days without giving any reason for doing so.

The deadline for canceling an order is 5 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail support@definplan.com

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 5 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

1. All Definplan Product

a. We offer a 10-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a DEFINPLAN e-gift card, which exclude original shipping costs. Customers will be charged an $7 restocking fee.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:

Definplan footwear product(s), hats, underwear, socks, swimwear, gloves, skincare, fragrances, and other wellness products, jewelry, perishables, drawing orders & all sale products.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

C/O RETURNS DEPT 18117 BISCAYNE BLVD, STE 2528 AVENTURA, FL 33160

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue an exchange without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift card or certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@definplan.com