Shipping Notice at Checkout

SHIPPING

Shipping. Once an order is placed it cannot be canceled. Once the order is received, you can send the item back by following the instructions here.

For domestic orders, please allow at least 3-5 business days for order processing and verification. For international orders, please allow at least 5-7 business days for order processing and verification.

CUT & SEW ORDER PROCESS

Please note that select DEFINPLAN pieces are cut and sewn specifically for your order. Once your order has been placed and payment has been successfully processed, production begins. Because these pieces are made to order, orders cannot be canceled or modified once production has started. Please review your size, color, shipping information, and order details carefully before completing your purchase.

You will receive shipping and tracking information once your DEFINPLAN piece has completed production and is ready to ship.

For cut and sew orders, specialty or engraving items please allow at least 2-3 weeks for complete processing and verification. Once

To protect our customers, DEFINPLAN is unable to change/intercept the shipping address of a package to alter its delivery, and DEFINPLAN will only ship to the address provided at checkout, which must match the billing address. However, you can submit a pick up request at a Fedex location, subject to FedEx approval.

Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.

We are unable to combine shipping on multiple orders.

International

DEFINPLAN offers DHL Express shipping for international orders. Customers will be prompted to use our shipping partner, Global-E, upon checkout. By doing so, the customer will have the ability to pre-pay their duties, import fees, and related charges up-front.

Should you wish to return your international order, please note that DEFINPLAN does not offer reimbursement of the prepaid customs/duties upon return, since it is remitted to the local customs agency directly. The customer will have to contact the agency for further assistance in receiving such reimbursement.

DEFINPLAN is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.